Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
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Introduction
Welcome to Agrazia, your trusted mushroom e-commerce and distribution platform. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
👤Personal Information
For All Users
- • Name, mobile number, email
- • Account credentials
- • Profile information
For Customers
- • Delivery addresses
- • Order history
- • Payment preferences
For Vendors
- • Business information
- • Financial data
- • Transaction history
For Delivery Partners
- • Vehicle information
- • Performance metrics
- • Earnings data
📍Location Information
We collect location data to optimize deliveries and provide location-based services:
- ✓GPS Coordinates: For delivery route optimization
- ✓Delivery Addresses: To ensure accurate order fulfillment
- ✓IP Address: For approximate location and security
🤖Automatically Collected Information
How We Use Your Data
Service Delivery
- • Process and fulfill orders
- • Manage deliveries and tracking
- • Provide customer support
- • Send order notifications
Account Management
- • Create and maintain accounts
- • Authenticate identity
- • Manage wallets and transactions
- • Process commissions
Personalization
- • Vendor-specific pricing
- • Product recommendations
- • Customized notifications
- • Remember preferences
Security & Compliance
- • Detect and prevent fraud
- • Enforce Terms of Service
- • Comply with legal obligations
- • Maintain audit logs
Data Security
We implement robust security measures to protect your information:
Encryption
All data transmitted is encrypted using SSL/TLS. Passwords are hashed with bcrypt.
Authentication
JWT tokens with expiration and API key authentication for mobile apps.
Protection
CSRF protection, rate limiting, and protection against brute force attacks.
Monitoring
Continuous security monitoring and complete audit trail of critical actions.
Your Rights and Choices
📥 Access and Portability
Request a copy of your personal information and download your data in a structured format.
✏️ Correction and Update
Modify your profile information, preferences, and location settings at any time.
🗑️ Deletion and Restriction
Request permanent deletion of your account or restrict how we use your information.
🔔 Notification Preferences
Control your notification preferences for order updates, marketing, and system announcements.
Manage Preferences →Response Time: We will respond to your requests within 30 days.
Contact Us
Have questions about our Privacy Policy or your data? We're here to help!
Email Us
privacy@agrazia.com
support@agrazia.com
Response Time
We aim to respond within 48 hours during business days
For GDPR inquiries, contact our Data Protection Officer at dpo@agrazia.com
We're Committed to Your Privacy
GDPR
Compliant
CCPA
Compliant
SSL/TLS
Encrypted
ISO 27001
Standards
Document Version: 1.0 | Last Reviewed: March 9, 2026 | Next Review: September 9, 2026
© 2026 Agrazia. All rights reserved. This privacy policy is subject to change. We will notify you of any material changes.